Policies

Missed Appointment Policy

Meeting deadlines are an essential component of the legal process.  Providence Private Investigation and Paralegal Services goal is to be reliable and provide quality services to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our paralegals, but our other clients as well. Please be aware of our policy regarding missed appointments.

• The first time a client misses an appointment, we will make a note in your file.

• All future missed appointments will incur a missed appointment/cancellation fee.

• Understand an appointment is not understood to be a "consultation". Cancellation of an appointment is accepted if timely as discribed below.

 

Cancellation Policy

• Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 5% of the reserved services or $19, whichever is more.

• If you are more than 1 hour late for your booked appointment, we may not be able to accommodate you. In this case, this cancellation policy will apply. We will do our very best to reschedule your service for another time that is convenient to you.

• We require a credit card to book and hold your appointment. Missed appointments and/or Cancellation fees will be charged to your card on file.

• In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

 

How to Cancel Your Appointment

We are understanding, sometime things happen that are not in your control. If you need to cancel your appointment, please call your paralegal as soon as possible. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

When you book your appointment online or through the telephone, you are holding a space on our calendar that is no longer available to our other clients. To be respectful of other clients, please call your assigned paralegal as soon as you know you will not be able to make your booked appointment.  If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.  If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

 

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the client a $19 missed appointment fee.

Understand an appointment is not understood to be a "consultation". Cancellation of an appointment is accepted if timely as described above. There is no refund for booking a consultation.

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Confidentiality

As the ABA Model Rule 5.3 specifically expresses the obligation to maintain confidentiality. Providencepi Paralegal Service are particularly concerned with confidentiality. Regarding communications outside the office, our paralegals never discuss clients or cases at home or in social settings, including on social media and online professional networks. Even brief in-person conversations with our clients are conducted in a conference room or office with the door closed A call from or about our client/a case is never taken with another client or third party present, unless we receive express written consent from our client. 

Further, computer monitors are positioned so they are not in the line of vision of visitors in the office or passers-by. Password-protected screen savers prevent others from viewing client information in the user’s absence. Mail is kept in a closed folder, not open on the desk or within view. Lastly, individual offices and work areas are separated from the lobby and conference room areas by a closed door. All waste papers are shredded.

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Strict Confidential electronic data policies. This is the digital world and while faxing, emailing, and even texting client information is not necessarily a violation of client confidentiality, we request clients choosing to send sensitive client information by fax, email, or text message to do so with care. When using faxes and emails, Providence Paralegals require you to call ahead to confirm the number and ensure that the intended recipient is available to receive it, before sending. All Providence paralegals emails are marked confidential.  If client information is stored in a computer database, access to that database are controlled and behind 2 factor security protections. Computer passwords are periodically changed and never written down in the office. When any computer device is no longer used, the hard drive or other storage component must be removed or wiped before returning, donating, or otherwise discarding the hardware.

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Paralegals/Legal Assistants

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BY PURCHASING OUR SERVICE(S) TO ARE AGREEING TO AND UNDERSTAND THAT, ALTHOUGH PROVIDENCE PARALEGALS HAVE MANY YEARS OF EXPERIENCE IN THE LEGAL FIELD, PROVIDENCE PARALEGALS ARE NOT ATTORNEYS. YOU ALSO AGREE THAT PARALEGALS WILL NOT BE HELD LIABLE FOR ANY COURT RULING THE CLIENT FINDS UNFAVORABLE.  SERVICES ARE ONLY AVAILABLE TO ATTORNEYS LICENSED TO PRACTICE LAW AND IN GOOD STANDING WITH THE STATE BAR OF TEXAS, OR THEIR STATE OF ADMISSION. ULTIMATELY IT IS THE ATTORNIES JOB TO REVIEW THE DRAFTED LEGAL MEMORANDUM SUBMITTED.  PROVIDENCE PARALEGALS CANNOT GIVE LEGAL ADVICE OR PERFORM WORK FOR MEMBERS OF THE GENERAL PUBLIC.

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User Agreement

USER AGREEMENT PLEASE READ THE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS AND A BINDING CLASS ACTION WAIVER.

 

This User Agreement (this “Agreement”) is a contract between you (“you” or “User”) and Providence Private Investigation and Paralegal Services LLC (“Company”). You must read, agree to, and accept all of the terms and conditions contained in this Agreement to be a User of our website  (“Site”) or any part of the rest of the Site or the Site Services (defined in the Site Terms of Use). This Agreement includes and hereby incorporates by reference the following important agreements, as they may be in effect and modified from time to time: Privacy Policy. These agreements are collectively, with this Agreement, called the “Terms of Service” or “Agreement”.

 

Subject to the conditions set forth herein, Company may, in its sole discretion, amend this Agreement at any time by posting a revised version on the Site. Any revisions to the Terms of Service will take effect on the noted effective date (each, as applicable, the “Effective Date”). YOU UNDERSTAND THAT BY USING THE SITE OR SITE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. IF YOU DO NOT ACCEPT THE TERMS OF SERVICE IN ITS ENTIRETY, YOU MUST NOT ACCESS OR USE THE SITE OR THE SITE SERVICES EXCEPT AS PERMITTED BY THE SITE TERMS OF USE.

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Definitions. The following terms are used throughout this Agreement and have the following specific definitions, regardless of capitalization, use in the singular or plural form, or use in the past, present or future tense; and will be considered fully incorporated within the Agreement as if stated directly within an applicable provision.

•  “Account” refers to  Accounts under the Site and or created by client with the Company.

•  “Cancellation Fee” is the fee charged by Company for cancelling Services.

•  “Client Portal” refers to any third-party online platform that may be made accessible to Users, or others through Site, or       otherwise made accessible to you by Company in conjunction with Site Services.

• “Company Network” refers to Company’s network of Attorneys, Paralegals, investigators and other entities or individuals.

• “Profile” refers to the information and record provided by the User that will be associated with that User.

• “Representatives” refers to employees, representative, or assignees.

• “Service Fee” is the fee charged by Company for performing various services, including, but not limited to providing access to its network of Paralegals, as well as access to its Client Portal, communication tools, document management system, payment services, and the like.

•  “Site Services” refers to the various services provided by Company, including, but not limited to providing access to Paralegals within its network to review and potentially accept a Hiring Attorney’s Proposed Project; providing access to the Client Portal, its communication tools, document management system, and payment services. Company is not an attorney referral service or employment agency. Company provides a platform that affords Users access to Company Network to share, review, and potentially accept Proposed Projects as independent contractors, to perform legal services or support for Hiring Attorney(s) upon acceptance of a Proposed Project.

•  “Site” refers to Company’s website, along with all subpages, Client Portals, digital, pages, tabs, pricing plans, applications, and all content or services available at or through the website.  “Terms” collectively refers to all of the terms, conditions, provisions, clauses, requirements, obligations or notices contained or referenced herein.  “User(s)” refers to the Company staff and clients/site visitors collectively.  “User Content” means any comments, remarks, data, feedback, content, text, photographs, images, video, work product, research, legal work, or other information that you or any Site Visitor or User post to any part of the Site or provide to Company, including such information that is posted as a result of questions. 1.26. “We,” “Us” or “Our” refers to Company.  You” or “Your” refers to User(s), either individually or as an authorized representative on behalf of a company or legal practice who engages or intends to engage Site Services.

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User Accounts.

You agree to the terms and conditions contained in this Agreement before using the Company’s Site or Site Services.  

 

Registration and Acceptance.

• By registering for an account to use the Site or Site Services (an “Account”) and/or by using the Site or Site Services after the Effective Date, you agree to abide by this Agreement and other Terms of Service. WHEHTER A USER CREATES AN ACCOUNT OR NOT, USERS OF THE SITE AND THEIR AFFILIATES OR REPRESENTATIVES ARE BOUND BY THESE TERMS.

• To access and use certain portions of the Site and the Site Services, you must register for an Account. Company reserves the right to decline a registration to join Company or to add an Account type, for any lawful reason, including supply and demand, cost to maintain data, or other business considerations.  If you create an Account as an employee or agent on behalf of a company, you represent and warrant that you are authorized to enter into binding contracts, including the Terms of Service, on behalf of yourself and the company.

• Account Eligibility. Company offers the Site and Site Services for business purposes only and not for personal, household, or legal advice. To register for an Account or use the Site and Site Services, you must, and hereby represent that you (a) have or are an employee or agent of and authorized to act for an independent business (whether it be as a self-employed individual/sole proprietor or as a corporation, limited liability company, or other entity); (b) will use the Site and Site Services for business purposes only; (c) will comply with any licensing, registration, or other requirements with respect to your business, or the business for which you are acting, and the provision of Services; and (d) are a legal entity or an individual 18 years or older (or have otherwise reached the age of majority in the jurisdiction in which you conduct business) who can form legally binding contracts.

• Account Profile. To register for an Account to join the Site, you must complete a User profile (“Profile”), which you consent may be shown to other Users. You agree to provide true, accurate, and complete information on your Profile and all registration and other forms you access on the Site or provide to Company and to update your information to maintain its truthfulness, accuracy, and completeness. You agree not to provide any false or misleading information about your identity or location, your business, your skills, or the services your business provides and to correct any such information that is or becomes false or misleading.

• Account Permissions. You agree not to request or allow another person to create an Account on your behalf, for your use, or for your benefit, except that an authorized employee or agent may create an Account on behalf of your business. By granting other Users permissions under your Account, including as a Team Member or Agency Member, you represent and warrant that (a) the User is authorized to act on your behalf, (b) you are financially responsible for the User’s actions taken in accordance with those permissions, including, if applicable, entering into binding contracts on behalf of the owner of the Account, and (c) you are fully responsible and liable for any action of any User to whom you have provided any permissions and any other person who uses the Account, including making payments and entering into Service Contracts and the Terms of Service. If any such User violates the Terms of Service, it may affect your ability to use the Site. Upon closure of an Account, Company may close any or all related Accounts.

• Identity and Location Verification. When you register for an Account and from time to time thereafter, your Account may be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on Company. You authorize Company, directly or through third parties, to make any inquiries necessary to validate your identity, your location, and confirm your ownership of your e-mail address or financial accounts, subject to applicable law. When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents.

•  Usernames and Passwords. When you register for an Account, you will be asked to choose a username and password for the Account. You are entirely responsible for safeguarding and maintaining the confidentiality of your username and password and agree not to share your username or password with any person who is not authorized to use your Account. You authorize Company to assume that any person using the Site with your username and password, either is you or is authorized to act for you. You agree to notify us immediately if you suspect or become aware of any unauthorized use of your Account or any unauthorized access to the password for any Account. You further agree not to use the Account or log in with the username and password of another User of the Site if (a) you are not authorized to use either or (b) the use would violate the Terms of Service or for the purposes of any illicit act, including copying Company Intellectual Property Rights. Company encourages you to use strong and unique passwords, protect them from others, and change them often.

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Data Security, Retention, Account Termination and Confidentiality.

• The information Company obtains from or about you may be processed and stored in the United States of America. Company may keep this information as long as is permitted or required under the law. If you terminate your Account, we will remove your content, materials or information from the Site, but may retain your data for a period of 5 years (or longer if required by law) in our active systems in order to ensure our ability to satisfy the authorized uses under this privacy policy. For example, Company may use retained data to prevent, investigate, or identify possible wrongdoing in connection with the Site or to comply with legal obligations. Please, note that information may exist in backup storage even after it has been removed from our active databases.

• Company has the ability to grant or block access to Site based on IP address. Using this feature, Company may limit your access to an application to your internal network in Company’s sole discretion and without notice to you.

• Hiring Attorney Data is and will remain the sole property of Hiring Attorney. Company will take all such reasonable measures as may be necessary to protect the confidentiality of Hiring Attorney’s Data. Company will not disclose or use Hiring Attorney’s Data for any purpose other than to carry out the purposes for which Hiring Attorney disclosed the data to Company, or as otherwise permitted by these Terms. In addition, Company will take reasonable measures to ensure the integrity, delivery and security of transmissions containing such Hiring Attorney Data.

• Company and Users may be furnished with access to confidential and/or privileged information relating to Hiring Attorney, Hiring Attorney’s law firm, Hiring Attorney’s client(s) and the like. Company and Users agree to maintain the confidential and privileged nature of all such Hiring Attorney Data and client data and further agree not disclose the nature of such information to any third party. In furtherance of this provision, Hiring Attorney should take all reasonable steps to remove and/or redact any information that is privileged, confidential or otherwise subject to any legal protections, if such information is not required to undertake any Proposed or Assigned Project.

• Nothing in this Agreement is intended to prohibit or discourage (nor should be construed as prohibiting or discouraging) any User from engaging in any other business activities or providing any services through any other channels they choose. Users are free at all times to engage in such other business activities and services and are encouraged to do so as long as these do not violate the terms of this Agreement.

• Practice of Law. Company is not a law firm and does not engage in nor provide any legal services, legal representation, legal advice, legal opinions, legal recommendations, or legal counseling. Notwithstanding any licensure or professional certifications held by Company’s individual owners or representatives, Company’s owners will not be held individually liable by any association, board, or any other regulatory body for liabilities associated with applicable professional certifications. Neither Paralegals nor Hiring Attorneys are employees or agents of Company.

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Contact Information:

Email: contact@providencepi.com

Telephone: (817) 704-5966